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Can't install Syclo Customer Service app on SMP 3.0

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Hello,

 

I installed the ABAP Add-on on the Backend with post-installation activities. I installed SMP 3.0 on the fron-end server. I also installed the smp_crt.cer certificate on the front-end.

Then I created an Agentry app with the Management Cockpit. I downloaded the Customer Service app from the SWDC and I executed the SAPWorkMgr611CustomerServDeployment.exe. I published the SAPWM_CustServ-6.1.1.0.zip file inside the com.sap.mobile.platform.server.agentry.application folder using the Management Cockpit but here is where the issues begin.

 

First, nothing appears on the Back-end section of the app in the Management Cockpit.

backend.png

 

Besides that, the startup.log shows that the subURL is SAPWM intead of SAPWM_CustServ

startuplog2.png

The url "https://<SMPServer>:8081/SAPWM" show the "I am here", but the subURL should be SAPWM_CustServ as the installation guide describes.

You can also see that the log is showing an exception stating an error when validating user and password. Password should be ok. I don't know how else to test this. I tried using the connectText.bat and I get this:

connecttest.png

"Caught exception: null" and nothing more. I also tried changing the JavaBe.ini to run this script using the TEST_LOGON credentials, but it keeps using the SERVICE_LOGON no matter what.

 

In the events.log file I found these error messages:

eventslog.png

 

 

Any help, please?

Thanks!!!

Leonardo.


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